Refund policy


 

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

1. General Return Eligibility

To qualify for a return, your item must be:

  • In its original condition – unused, unworn, with tags, and in its original packaging.

  • Formally requested by filling out our SUBMIT WITHDRAWAL form.

Please note: Return shipping costs are non-refundable. Items sent back without prior approval through the form will not be accepted.

2. Non-Returnable Items (Made-to-Order)

  • Made-to-order and personalized products cannot be returned, refunded, or canceled once production has started.

  • EU Customers: Please note that the standard European Union 14-day cooling-off period does not apply to made-to-order or customized items.

3. Unclaimed Packages & Refused Customs Fees

If a delivery fails because it was unclaimed, or because the customer refused to pay applicable customs duties/VAT:

  • For Ready-Made Products: All shipping costs (both the original delivery fee and the return shipping fee charged by the carrier) are strictly non-refundable and will be deducted from your refund.

  • For Made-to-Order Products: No refund will be issued under any circumstances. If you wish to have the item sent again, you will be responsible for covering the additional shipping costs.

4. International Returns (Outside the EU)

For returns shipped from outside the European Union, the package must be clearly marked and declared as a "Return of Goods". If customs charges or import duties are incurred because the package was mislabeled, these fees will not be covered by us, and the shipment may be rejected.

5. Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at shop@tomizodesign.com so we can evaluate the issue and make it right.

6. Exchanges

The fastest way to get a different item is to return the original product. Once your return is accepted, you can make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days (minus any applicable return shipping fees for unclaimed packages).

If more than 11 business days have passed since approval and you haven’t received your refund, please contact us at shop@tomizodesign.com