SHIPPING

Order processing time?

Depends on the product – please check the product page for details. Orders are typically shipped within 2–5 business days, unless otherwise stated on the product page. We always do our best to process and ship all orders as quickly as possible.
Delivery times

European Union: 2–6 business days

Outside the European Union: 2–12 business days

After shipping, you will receive an email with a tracking number. We use trusted carriers such as DHL, FedEx, and local services InPost.
Duty and tax (VAT)

Duty and tax: Customers are responsible for any applicable VAT, customs duties, or other fees for deliveries outside the European Union.
Failed deliveries

Unclaimed Packages & Refused Customs Fees: If a delivery fails because it was unclaimed, or because the customer refused to pay applicable customs duties/VAT:

Ready to order products: All shipping costs (both the original delivery fee and the return shipping fee charged by the carrier) are strictly non-refundable and will be deducted from your refund.

Made to order products: No refund will be issued under any circumstances. If you wish to have the item sent again, you will be responsible for covering the additional shipping costs.

RETURNS

General return eligibility

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To qualify for a return, your item must be:

  • In its original condition – unused with tags, and in its original packaging.
  • Formally requested by filling out our submit withdrawal form.

Please note: Items sent back without prior approval through the form will not be accepted.
Non-returnable items

Made-to-order and personalized products cannot be returned, refunded, or canceled once production has started.

Before placing a return request, please check the product page to see whether the item is marked as “Ready Made” or “Made to Order.” Returns are only accepted for products marked as “Ready Made.”
International returns (outside the European Union)

For returns shipped from outside the European Union, the package must be clearly marked and declared as a "Return of Goods". If customs charges or import duties are incurred because the package was mislabeled, these fees will not be covered by us, and the shipment may be rejected.
Damages and issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at shop@tomizodesign.com so we can evaluate the issue and make it right.
Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days.

If more than 11 business days have passed since approval and you haven’t received your refund, please contact us at shop@tomizodesign.com
SUBMIT WITHDRAWAL FORM