We want you to love your Tomizo Design product, if you are not satisfied with the product you have 14-days upon delivery to request a return and refund to original payment method.
To start a return, please fill out this return form within 3 days of receiving your product.
Once your return is accepted, you will be provided an address to ship the product.
We do not cover return shipping costs and we recommend selecting tracked and insured shipping.
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Damaged or Defective Products: If you receive a damaged or defective product due to shipping or handling, please contact us within 48 hours of receipt. We will take the responsibility for the shipping. Late reports will be evaluated on a case-by-case basis.
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Product Condition: For a return to be eligible, products must be unuse and include all original packaging, certificates. You’ll also need the receipt or proof of purchase.
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Non-Refundable Items: Refunds are not accepted for change of mind, customs refusal or dissatisfaction with product aesthetics. We can consider an exchange for an item of equal value. If a refund is approved, the customer will be responsible for customs and shipping. We cannot accept returns customized products.
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Products are made of aluminum, and natural variations in the metal’s color may occur. Be aware that it can be easily scratched, especially in the case of impact or frequent use. Such damage is not covered by the warranty.
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Worldwide Shipping
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If your country is not listed when ordering, please write to us, we will help!
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Delivery Times
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Delivery: 2-5 business days. Delivery times may vary based on location and logistics partners.
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Order Processing
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Orders are processed within 1-2 business days, ensuring prompt dispatch.
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Tracking Information
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Customers will receive an email with tracking information once an order is fulfilled.
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Shipping Partners
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We use DHL, FedEx, DPD for international orders, and local partners like InPost to ensure safe and efficient delivery.
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Customs and Duties
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International customers are responsible for customs and duties.
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